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Contact Arc Raiders cheats support
Contact us for loader errors, HWID resets, checkout receipts, and patch-day status—not for bypassing Embark bans you already accepted. Include your order email and Windows version so we can answer in one pass.
Fastest channels
Email support@arcraidershack.net with your order ID in the subject line. For checkout payment issues, use the receipt link in your fulfillment email first—it resolves most duplicate-charge cases faster than chat.
Product questions about ESP, aimbot, or loot modules should start on the features page and FAQ; support escalates bugs, not general "what is ESP" questions.
What to include
Send Windows version (Win+R → winver), cheat tier (Lite/Pro/Elite), game build if visible, and screenshots of loader errors with timestamps. Do not send passwords or full payment card numbers.
For HWID or UGC utilities, state whether Embark emailed you about hardware bans versus account suspensions—workflows differ.
Response times
We target under 24 hours for paid customers on weekdays UTC. Patch days may delay non-critical tickets while we validate undetected status against Denuvo Anti-Cheat updates.
Frequently asked questions
Can you guarantee undetected status by email?
No—we share last-checked timestamps and link to status notes. Anti-cheat can change without warning.
Do you offer phone support?
Email only—this keeps logs attached for loader debugging.
Can I change the email on my license?
Yes with proof of purchase; support migrates keys when the partner allows.
Where is the company located?
See the about page for editorial and support operations; fulfillment runs through our checkout partner.